Fees after startare not returned.
Last updated: 3 September 2026
Refund language follows the payment engine: holds are manual; nothing is auto-refunded.
5.1After the evaluation startsConfirmed
Once the purchase is ACTIVATED and the STAGE_1 book exists, the entry fee is non-refundable. Failing a rule, stopping, or requesting a reset does not return the fee. There is no reset product.
5.2Before the evaluation startsPending
If you have paid but the account is not yet ACTIVATED, whether that fee can be returned is [BUSINESS DECISION PENDING]. Do not assume a cooling-off refund until this token is replaced with a yes, a no, or a numbered window.
5.3Duplicate and mismatched payments
Underpayments, overpayments, late payments, and wrong-asset payments are placed in hold states (UNDERPAID_HOLD, OVERPAID_HOLD, LATE_HOLD, WRONG_ASSET_HOLD). They are never auto-credited and never auto-refunded. An operator reviews the chain of receipts.
5.4Chargebacks
A chargeback or payment dispute on an entry fee may freeze trading and payouts on related accounts while we review. We may fail or close books tied to a reversed payment. Talk to support before disputing a recognized charge.
5.5How to ask
Email support@primeprop.dev with the purchase id and the transaction you believe is in error. Governing handling is [GOVERNING LAW] once filled.